Support Department » Support Form

Dear valued Xtris user,

Before using this form, please ensure your query should not be handled by another form on the website. Submitting to the wrong Group will result in delays of your submission being processed ...

If you're in need of immediate support, we suggest you visit #support on the network
If you're wanting to report abuse, use the Abuse Report form
If you're wanting to request a Trust, use the Trust Request form
If you're wanting to dispute a gline, use the Gline Disputes form
To register a channel, please join #support on IRC
To apply for a staff position, see the Recruitment Committee pages

Lastly, if you are wanting to get in touch with a member of staff directly about an issue that does NOT warrant a Support Ticket, please mail them on their personal e-mail address from the Staff Roster.

Remember, here at Xtris, it's "You first!". In order to bring new innovations in the delivery of support, we are currently running a Support Survey; if you have a spare few moments please participate!

All fields are required unless otherwise stated. Upon successful submission of this form, you will be e-mailed with your ticket reference, password and URL. The URL will allow you to open your ticket at any time to check its status and add replies. Correspondence from us will still be e-mailed to you.

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QOTD: Aim for success, not perfection. Never give up your right to be wrong, because then you will lose the ability to learn new things and move forward with your life. Remember that fear always lurks behind perfectionism. Confronting your fears and allowing yourself the right to be human can, paradoxically, make yourself a happier and more productive person. -- Dr. David M. Burns