Support Department » Support Form

Dear valued Xtris user,

Before using this form, please ensure your query should not be handled by another form on the website. Submitting to the wrong Group will result in delays of your submission being processed.

If you're in need of immediate support, we suggest you visit #support on the network
If you're wanting to report abuse, use the Abuse Report form
If you're wanting to request a Trust, use the Trust Request form
If you're wanting to dispute a gline, use the Gline Disputes form
Take a look over our Frequently Asked Questions; yours may already be answered!
To register a channel, please join #support on IRC (we cannot do this for you via this form)
To apply for a staff position, see the Recruitment Committee pages
If you're wanting to be an Affiliate of this Network, continue to the Support Form and choose Affiliate Team under Query Type

Lastly, if you want to get in touch with a member of staff directly about an issue that does not warrant a Support Ticket, please mail them on their personal e-mail address (available from the Staff Roster).

Important notice For security reasons, we are unable to assist you with ChanServ or NickServ issues that involve account information. For these queries, please use #support so you can be fully identified. Thank you for your co-operation.

No, I need to create a new ticket. Continue to the Support Form

That first peak is the best place to pause and look back, to see if you took the easiest route, to learn the lessons from the first climb. And it is the best place to examine the terrain ahead, to change your plans and goals, to take a deep breath and begin climbing again. -- Michael Johnson